Support
At Uptown Pokies Casino, customer support isn’t an afterthought — it’s part of the experience. Our team is available around the clock to help with account questions, deposits and withdrawals, gameplay issues, and bonus queries. If you prefer a quick chat, an email, or a direct phone call, we’ve got you covered.
Live chat — the fastest route
Live chat on the site is the quickest way to get help for urgent questions like login problems, game errors, or deposit hiccups. Our agents are available 24/7 and typically respond within a couple of minutes, so you can get back to playing or sorting a transaction without delay. If your issue needs escalation, the chat agent will open a ticket and keep you updated.
Phone & email support when you want a direct line
Prefer talking to someone? Call our toll-free number at 1-888-492-9309 to reach a live agent. Phone wait times are usually short during peak hours, and most calls are answered within five minutes.
For less urgent requests, or if you need to attach documents, email us at support@uptownaces.eu. We aim to respond to general questions within 24 hours, and account-specific requests—like verification or bonus reviews—within 24–72 hours, depending on complexity.
Quick answers: FAQs and Help Center
We keep a concise Help Center and FAQ section for common topics so you can get answers fast without waiting. You’ll find clear guides on deposits, withdrawals, bonus rules, wagering contributions, and account verification. For example, if you want game-specific help or paytable explanations, check our page for Masks of Atlantis Slots and other titles for quick reference.
If you’re checking bonus limits or wagering rules, remember most bonuses require code entry at the cashier and include game contribution rules—slots, keno, and scratch cards generally contribute 100%, table games less. Always read the full terms and conditions linked on each promotion page before claiming any offer.
Payments, verification, and transaction questions handled with care
Our support team assists with all payment methods, including cards, e-wallets, bank transfers, and cryptocurrencies. Whether you’re using Visa, MasterCard, American Express, Bitcoin, Litecoin, bank wire, Neteller, Skrill, or other options on file, we can walk you through deposits, withdrawals, and processing times.
For withdrawals, identity verification is required. To speed things up, have these ready:
- Government-issued photo ID, and
- Proof of address (utility bill or bank statement, dated within 3 months).
Verification checks typically complete within 24–72 hours after documents are submitted. Large or unusual withdrawals may take additional review time.
What to expect: response times and follow-up
We strive to be clear about response times so you know what to expect:
- Live chat: usually under 2 minutes for initial contact.
- Phone: typically answered within 5 minutes.
- Email: initial reply within 24 hours for general queries; 24–72 hours for account or verification issues.
- Complex investigations (bonus disputes, compliance reviews): may take up to 5 business days.
Every support interaction opens a ticket. If an issue requires extra time, we’ll keep you updated through your preferred channel until it’s resolved.
Knowledgeable, approachable support you can trust
Our support team is trained on account management, transactions, and gameplay rules, including promo activation and wagering requirements. We handle every case with discretion and aim to resolve issues promptly and fairly. If you ever feel stuck, just give us a shout — we’ll explain the next steps in plain English and help get things sorted.
If you want quick access to the main site or to check platform details, visit the Uptown Pokies Casino home page to review promotions, payment options, and full terms. We’re here for you 24/7, and we take pride in making help easy to find and simple to use.